- info@kachievergreenfarm.com
- +234 903 469 7944 / +974 5112 1982
- Nigeria & Qatar
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Frequently Asked Questions
🔸 GENERAL QUESTIONS
Kachi Evergreen Farm is a Nigerian-based agricultural company that produces, packages, and exports a wide range of high-quality farm products to global markets including the USA, Canada, Europe, Asia, and other parts of Africa.
Our head office is located in Nigeria, with farming operations and processing centers across major agricultural regions such as Benue, Kaduna, Kano, Ebonyi, and Enugu States.
We combine modern processing with traditional farming expertise, offer export-grade products, maintain strict quality standards, and provide full export documentation including SGS/SONCAP/Phytosanitary certificates.
Yes. We serve both domestic and international markets. We work with wholesalers, retailers, exporters, food processors, and global distributors.
Absolutely. All our products are accompanied by necessary certificates such as Phytosanitary Certificates, Certificates of Origin, Fumigation Reports, and Quality Assurance from approved labs.
🔸 PRODUCT QUESTIONS
We produce and export hibiscus flowers, sesame seeds, ginger, garlic, cocoa beans, charcoal, palm oil, soya beans, melon seeds, bush mango (ogbono), rice, beans, bitter kola, and more
Most of our products are grown organically without the use of synthetic fertilizers or pesticides. We also offer conventional options depending on client preferences.
We offer 25kg and 50kg export-grade woven PP bags, jute bags, vacuum-sealed bags, and can customize packaging with private or OEM labels upon request.
All products go through strict quality control checks, including sorting, cleaning, grading, moisture testing, and third-party lab analysis before packaging and export.
Yes. We provide small samples of our products to serious buyers who wish to verify quality before committing to bulk purchases. Shipping cost may apply.
🔸 SUPPORT QUESTIONS
You can reach us via email, phone, WhatsApp, or through the contact form on our website. Our support team is available Monday to Saturday, 9am–6pm (WAT).
Yes, we guide our clients through the export process, assist with documentation, and advise on shipping and customs clearance requirements.
Once your order is confirmed and processing begins, we’ll assign a customer support agent to provide regular updates on production, testing, packaging, and shipping.
Please notify us within 48 hours of receiving your goods. We will investigate and may offer a replacement, refund, or credit depending on the case.
Yes. Farm visits are allowed by appointment. We welcome local and international visitors interested in agricultural investment, partnerships, or product verification.
🔸 PAYMENT & REFUND QUESTIONS
We accept bank transfers (Naira or USD), PayPal (for some international buyers), and Letters of Credit (for large orders). Payment details are shared upon invoice.
Typically, we require a 70% advance payment to begin processing and a 30% balance before shipment. For new clients, terms may vary.
No hidden charges. All costs including packaging, documentation, and shipping (if CIF or DDP) are clearly stated on your invoice.
Refunds are only applicable for verified cases of product misrepresentation or quality deviation. Clients must report issues with evidence within 48 hours of delivery.
Order processing takes 5–10 working days depending on product volume and testing requirements. Shipping duration depends on destination (e.g., 2–6 weeks for sea freight).
Contact with Us
Get in touch with us via Call or WhatsApp and Our customer support team will always available to serve you 24/7.
- +234 816 532 4032
Send a Message
Your messages are important to us and we will try to be in touch with you within 24 hours. For fast response, please, contact us via WhatsApp or call.
- contact@kachievergreenfarm.com